WHAT WARRANTY IS INCLUDED WITH MY SYSTEM?

Our extensive 3-year warranty covers both labour and parts, encompassing fault identification and repair throughout this period.

For the initial 6 months of product ownership, return postage costs for faulty items are covered.

Moreover, we offer Lifetime Technical Support. Even after the expiration of the 3-year parts cover, our commitment to resolving any issues remains steadfast. We will endeavour to diagnose and address any problems or advise on necessary component upgrades, regardless of the timeframe. You can then take advantage of our competitive component prices and rely on our expert technicians to perform the upgrade for you.

As a distinctive feature of DJW IT Sales, our warranty includes Remote Desktop Support. This enables effective diagnosis of up to 90% of non-hardware issues without the need to return the item. (Please note that your PC must be capable of powering on for this support feature to be utilized).

Understanding the importance of comprehensive warranty coverage for our customers, we have introduced the Platinum Protection Plan. This plan, provided with any DJW IT Sales or Shinobi PC systems and/or component bundle, ensures each component is safeguarded against any hardware faults for a full 3 years from the delivery date. In the unlikely event of a fault during this period, we will replace the part at no cost for the first 3 months.*

Please note that our 3-year warranty is non-transferable and applies only to the original purchaser of the product. We regret that we are unable to extend our warranty to third parties.

WHAT IS NOT COVERED UNDER WARRANTY

Exclusions to coverage:

Software issues or faults resulting from accidental damage are not covered.
PC repairs/modifications not conducted by ADMI Limited will invalidate the warranty.
Damage due to inadequate packaging during the return process is not covered. In case of return for a refund, a charge may apply to replace damaged parts. We strongly recommend retaining the original packaging to prevent damage during return.

(While certain internal component additions may not necessarily void the PC’s warranty, any issues arising from the addition of third-party components are not covered by the PC’s warranty).

ITEMS BEING RETURNED (FAULTY/UNWANTED)

Please review the following instructions on returning the item(s) to us:

Packaging:

Ensure the item is packed in its original box and includes all provided accessories.
Adequately pack the item to prevent damage, as damage incurred during return is not covered under the warranty and may require payment for replacement. (We advise packaging items similarly to their original shipment from us).
Clearly display the RMA number on the outer packaging. Items returned without the RMA number will be rejected and returned to you without testing.
Refrain from writing directly on the product packaging; instead, write on brown packing paper, envelope, or outer box.
Do not include any items not purchased from us or not listed on the RMA, as they will not be tested unless specifically instructed by us.
We recommend adhering to these Packaging Guidelines.

Condition:

Returned items must be in good condition. Items covered in dirt, water, or debris may be rejected due to poor condition, and the warranty may become void.

Terms & Conditions:

Items returned after 28 days may need to be sent to the manufacturer for repair or replacement directly, which may take up to 4 weeks.
RMA Numbers are valid for 14 days from the date of issue.
Items returned for a refund may incur a usage fee of up to 30%.
A restocking fee of up to 50% may be applied for items with significant wear and tear or damaged packaging. If you disagree, the items will be returned to you at your expense.
We are not liable for lost or damaged items during transit.
Refunds for faulty items will be processed after testing confirms the fault.
You may be charged a testing fee for items confirmed to have no fault (NFF), as well as return postage costs.

Data Recovery:

Data stored on products sold by DJW IT Sales is at the user's own risk. We do not offer data recovery services in case of product failure. Customers are advised to regularly back up data to another device. Some storage devices may offer data recovery services provided by the manufacturer, for which we recommend contacting the manufacturer directly.

For a complete list of Terms & Conditions, please visit our website via the link below.

SUPPORT & WARRANTY

RETURNS POLICY

Damaged/Incorrect/Unwanted Goods:

Any incorrect/damaged goods must be reported within 48 hours of delivery, and we will refund the price and carriage of replacement goods at no cost to the customer.
You have the right to cancel the order within 14 days from the day after receiving the goods.

You can cancel by:

Email, referencing the order number and confirming your name and address.
Phone
Recorded letter, which must be received by us no later than 10 days after receipt of the order.

Faulty Items within 30 Days of Purchase:

It is your responsibility to ensure the compatibility and proper installation of goods.
If goods fail to meet expectations, we require an opportunity to inspect and test them to determine the cause.

Testing:

All returned items not in accordance with the Consumer Rights Act 2015 will be tested by ADMI technicians. Non-faulty items will incur a testing fee. You will be notified by email before non-faulty goods are returned to you. This does not affect your statutory rights.

Packaging:

Returned items should be securely packaged in a plain outer box to prevent damage.

Modified Goods:

Any physically altered goods will void the warranty, and no support will be provided.
Please only return faulty item(s). RMA numbers are issued for specific components only. Do not return your entire order based on suspicion of one faulty component. This does not affect your rights under the Consumer Rights Act 2015.
Any returns received without a Returns (RMA) number will be refused.

Faulty Items More Than 30 Days after Receipt:

For faulty goods reported more than 30 days after receipt, contacting the manufacturer directly for warranty repair/replacement is recommended. We will only handle warranty claims after 30 days if the manufacturer does not offer this service. This does not affect your statutory rights.
For TVs and monitors, please refer to the ISO 13406-2 standard regarding dead pixels. Products with dead pixels within the standard's defined limits will not be accepted for return.